PROCESSING and SHIPPING
Upon receipt of your order a confirmation will be sent to you via E-Mail. All orders are shipped out with the applicable sales tax and freight charges included. Insurance is available for any order, however there will be an additional expense incurred by the customer. The normal processing time is four days from the receipt of your order plus any travel time necessary to reach your destination. Currently we ship in the Untied States only. Should an order require International shipment additional monies will be charged to you for the freight. Credit cards are authorized for your purchase amount when the order is initially placed however your card is not actually charged until the day your order ships. After shipment another E-Mail will be sent providing you the total amount that was charged and the shipping information so that you can track your order.
Immediately inspect the item(s) once you have received them. If you are missing parts or were sent the incorrect items, contact us no later than three days after receiving the merchandise. Remember to keep all contents in its original packaging.
DAMAGE and SHORTAGE POLICY
If your order arrives damaged, you must call, fax or email us immediately. Keep all contents in its original packaging. Do not return the items back to us until you have received a Return Merchandise Authorization Number from our office. Any shortages or damages must be noted on the bill of lading at the time of delivery. If this is not performed at this time, you have deemed the material to be in acceptable condition. Should something have been damaged during transportation that was not noticeable upon the initial inspection you have three days to file a claim. We must in turn file your claim with the transportation company as they are the liable party. Once this is done we will act as the mediator between you and the transportation company until the situation has been resolved.
If an order is refused the customer will be responsible for all freight charges incurred. Custom orders are non returnable! Returned material will be subject to a 25% restocking fee.